Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Standard events
Service Manager event registration currently supports events enabling integration with ERP, SAP, and other external system interfaces. The events listed in the following table provide a brief description of the event.
| Standard event | Event type |
Description |
|---|---|---|
| approval | input | This event processes approvals for Request Management and Change Management. |
| approval | output | This event sends approvals for Request Management and Change Management. |
| CTSCPY (1) | output | This event to SAP uses eventmap cm3tctsc. It is a generated message to SAP to copy a CTS Transport from one system to another. |
| CTSCPY(2) | input | This event from SAP uses eventmap cm3tctsc. It processes the acknowledgment of SAP CTS Copy messages. |
| CTSIMP (1) | output | This event to SAP uses eventmap cm3tctsi. It builds a message to request a specific SAP Instance perform an Import of a given Transport. |
| CTSIMP (2) | input | This event from SAP uses eventmap cm3tctsi. It processes the Input acknowledge message from SAP regarding Import of Transport. |
| CTSIMP2 | output | This event handles scheduling of Output Import events to SAP using eventmap cm3tctsi. |
| CTSRQCLS (1) | input | This event to SAP uses eventmap cm3rcts. It sends a message to a SAP instance instructing it to release a transport. |
| CTSRQLS (2) | output | This event from SAP uses eventmap cm3rcts. It is a message received message from SAP acknowledging a transport release. |
| CTSRQOPN (1) | output | This system event sent to SAP uses the cm3rcts eventmap. It sends a message to a SAP instance instructing it to open a SAP Transport Request with specific Service Manager-supplied data. |
| CTSRQOPN (2) | input | This event from SAP uses eventmap cm3rcts. It is a received message from SAP acknowledging Transport Request creation. It closes the first phase of the Change and updates fields with data returned from SAP. |
| CTSRQOPN (3) | input | This input event from SAP uses eventmap cm3rctso. It is a received message from SAP sent when a Transport Request opens on the SAP side without first opening within Service Manager. It causes a Change to open within Service Manager with data received from SAP. |
| CTSRQUPD (1) | output | This event to SAP uses eventmap cm3rcts. It sends a message to a SAP Instance to update specific Transport Request data elements. |
| CTSRQUPD (2) | input | This is an Input event from SAP. It uses eventmap cm3rcts. It is a received message from SAP sent when a Transport Request has been updated on the SAP side. It is either an acknowledgment of a Service Manager originated request or a notification of a SAP originated action. |
| CTSTKCLS (1) | output | This event to SAP uses eventmap cm3tcts. It sends a message to SAP to close a Transport Task within SAP. |
| CTSTKCLS (2) | input | This event from SAP uses eventmap cm3tcts. It is a received message from SAP that a Transport Task closed on the SAP side. It is either an acknowledgment of a Service Manager-originated request or a notification on a SAP-originated action. |
| CTSTKOPN (1) | output | This is event to SAP uses eventmap cm3tcts. It sends a message to SAP indicating that a Transport Task opened within SAP. |
| CTSTKOPN (2) | input | This event from SAP uses eventmap cm3tcts. It is an acknowledgment message from SAP indicating that a Transport Task closed on the SAP side. |
| CTSTKOPN (3) | input | This event from SAP uses eventmap cm3tctso. This message indicates that a Transport Task opened on the SAP side within the Change Management application using data supplied from the SAP system. |
| CTSTKUPD (1) | output | This event to SAP uses eventmap cm3tcts. It is sent from Service Manager to SAP to update a Transport Task on the SAP side to match changes on the Service Manager side. |
| CTSTKUPD (2) | input | This event from SAP uses eventmap cm3tcts. It is a message received from SAP when a Transport Task update on the SAP side. It can either be an acknowledgment of a Service Manager- originated update or notification of a SAP-originated update. |
| dbadd | input | This adds an item to a specified Service Manager file when you satisfy the filter criteria. It updates the file if the item already exists. |
| dbdel | input | This deletes an item from a specified Service Manager file if the filter criteria are satisfied. |
| dbupd | input | This updates an item to a specified Service Manager file when you satisfy the filter criteria. |
| output | This is the standard interface to convert Service Manager mail to standard e-mail format. | |
| input | This is the standard interface to receive external e-mail and convert to Service Manager mail. | |
| ERPHR (1) | input | This event establishes contact with the ERP system using eventmap contactserp. |
| ERPHR (2) | output | This event uses eventmap contactserp. |
| ERPSTATES (1) | input | This event determines the state of the ERP system using eventmap stateerp. |
| ERPSTATES (2) | input | This event uses eventmap stateerp. |
| gie | input | Both Asset Manager and Service Manager use the Generic Input Event (GIE). |
| HotNews | output | HotNews defines an eventout type of HotNews. |
| opera | input | This event adds or updates a new user to Service Manager if filter criteria are satisfied. |
| operd | input | This event deletes a user from Service Manager if filter criteria are satisfied. |
| operu | input | This event updates items specified in a Service Manager file if filter criteria are satisfied. |
| page | output | This event registration allows Service Manager to create eventout records with the evtype=page. |
| pageclose | input | This event uses a condition statement (evfiends in $axces)#"pm". |
| pageresp | input | This event updates an incident with an acknowledgment or message received as response to a page. It uses a condition statement (evfiends in $axces)#"pm". |
| pcsoftware | input | This event allows desktop inventory products to update Service Manager. |
| PSSDELETE | input | This event deletes selected records from a Service Manager file. |
| SALESQUOTE | input | This event moves an eventin record to the eventout file and changes the evtype. |
| SAPGRT | output | This goods receipt Output event calls no application. It submits receipt notification to SAP system for processing. |
| SAPGRT | input | This goods receipt event calls submits receipt notification to SAP system for processing. |
| SAPGTE | input | This event updates existing line items. |
| SAPHR (1) | input | Event processing edits to contact file originating in Service Manager, routed through SAP, and returned to Service Manager. |
| SAPHR (2) | output | This event routes contact file changes to SAP. |
| SAPHRMD | input | This event processes SAP-originating contacts file changes. |
| SAPORD | input | This sales order event from SAP breaks events into appropriate constituent parts. |
| SAPORD | output | This sales order event to SAP calls no application. It routes order information to SAP for processing. |
| sapordl (1) | output | This event routes order information to SAP for processing. |
| sapordl (2) | input | This event routes order information to SAP for processing. |
| SAPORDQ | input | This is the header component of the SAPORD event. |
| SAPQTE | input | This sales quote event from SAP breaks events into constituent parts. |
| SAPQTE | output | This sales quote event from Service Manager calls no routine. |
| sapqtel (1) | output | This event is the Output quote line item component of the SAPQTE event. It uses this registration to identify which eventmap to use for message formatting. |
| sapqtel (2) | input | This event is the detail portion of the SAPQTE event. |
| SAPQTEQ | input | This is the header component of the SAPQTE sales quote. |
| saprecl (1) | output | This event is the output goods receipt line item component of the SAPQTE event. It uses this registration to identify which eventmap to use for message formatting. |
| SAPREQ | input | This purchase requisition event is from SAP. |
| SAPREQ | output | This purchase requisition event from Service Manager calls no application. |
| sapreql (1) | output | This event is the output request line item component of SAPREQ. It uses this registration to identify which eventmap to use for message formatting. |
| sapreql (2) | input | This event is the detail portion of the SAPREQ event. |
| SAPREQO | input | This event is a SAPREQ component from SAP. |
| ScAcBrand | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager vendor file to the corresponding Asset Manager file. |
| ScAcCompany | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager company file to the corresponding Asset Manager file. |
| ScAcContacts | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager contacts file to the corresponding Asset Manager file. |
| ScAcDept | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager department file to the corresponding Asset Manager file. |
| ScAcDevice | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager device file to the corresponding Asset Manager file. |
| ScAcLocation | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager location file to the corresponding Asset Manager file. |
| ScAcModel | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager model file to the corresponding Asset Manager file. |
| ScAcModelBundle | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager model file to the corresponding Asset Manager file. |
| ScAcModelVendor | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager modelvendor file to the corresponding Asset Manager file. |
| ScAcVendor | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager vendor file to the corresponding Asset Manager file. |
| ScAcVendorBACK | input | This event allows Service Manager and Asset Manager to integrate data from the Service Manager vendor file to the corresponding Asset Manager file. |
| submit | output | This event submits a job for processing. |
| sysbull | input | This event adds a new System Bulletin to Service Manager if filter criteria are satisfied. |
You can use event registration to view the details of each registered event, which are stored in the eventregister table.
