Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Event Services
Event Services and Change Management
The Change Management application of Service Manager is fully supported by Event Services. This allows users outside of the Service Manager system to perform all standard functionality of Change Management from an external system, for example, SAP or PeopleSoft. The Event Services implementation is bidirectional, allowing external systems to synchronize with the Service Manager system.
With Event Services, Service Manager uses input and output events to transfer data in and out of Change Management.
You should have an administrator level of knowledge of Change Management and Event Services to use Event Services with Change Management.
Related topics
Change Management eventin fields
Change Management input event registration
Change Management input events
Change Management output events
Event Services
Event Services tables
View event schedules
View Event Services agent status
View registered events