Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Event Services tables
Event Services uses the following tables.
| Table name | Description |
|---|---|
| eventregister | Defines the events that exist in the system. Event registration records also specify the eventmaps used to process events and defines the RAD application used for processing. |
| eventin | Table used to move information into Service Manager from an external system. If a corresponding input eventregister record exists, external or internal applications can write records to the eventin table. |
| eventout | Table used to move information from Service Manager into an external system. A specific type of an eventout record can be written only if a corresponding output eventregister record exists. |
| eventmap | Defines how information is parsed. Eventmaps define individual fields and create condition statements for eventin and eventout records. Many eventmap records can exist for each eventregistration record. |
| eventfilter | Prevents duplicate events. Filters block incoming events based on defined criteria to prevent external systems from creating many eventin records for the same item in a short amount of time. Filters can block events by time frame, item, or location. |
Related topics
Event Services
Event Services and Change Management
Generating email messages
Event Services and Service Manager e-mail
Event Services operations
Event Services routing
Event Services workflow
Example: Mapping to multiple tables
