ServiceCenter Automation (SCAuto)

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

SCAuto is a suite of interface products that integrate Service Manager to network and systems management tools such as Micro Focus Operations and Micro Focus Network Node Manager. The SCAuto interface sends event messages to a Service Manager server over a TCP connection. SCAuto links service workflows in Service Manager to automated event collection tools, providing better and more proactive management and control. SCAuto allows for proactive incident prevention because network events can be detected often before a problem is noticed or reported by the business. You can use the SCAuto software development kit to build integrations to nearly application.

Key features and benefits:

Integrates to nearly any application

Uses an event-driven architecture

Provides efficient resource overhead

Each SCAuto product requires a separate license.

See the ServiceCenter Automate (SCAuto) Software Development Kit (SDK) for more information.

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