Web Services

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager Web Services provide interoperability between software applications running on disparate platforms. By using Simple Object Access Protocol (SOAP) technology to establish a standard messaging framework, web services enable developers to access objects within multiple and customized data fields. Open architecture allows for real-time integration and exposure of objects to external applications.

Key features and benefits:

Uses open standards and protocols

Allows reuse of services and components

Can combine multiple web services

Uses HTTP/HTTPS to work through common firewall security measures without requiring changes to the firewall filtering rules

Facilitates open integration to other systems

Provides a standard framework with a consistent and dynamic application program interface (API) architecture for process-based integration

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