Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Configure the RC adapter
Applies to User roles: System Administrator
Note Before using the Release Control integration, you must configure an RC adapter for the Service Manager server.
To configure the RC adapter, follow these steps:
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Run the following command on the RC server:
<Micro Focus Release Control installation directory>\bin\SdiConfigurer.bat
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Enter the required information at each screen prompt, and then press Enter.
Note If you press Enter without typing a selection, the default entry is automatically selected.
Screen prompt Description Select service desk type Select ServiceCenter/Service Manager service desks. Enter adapter name Enter a name for the adapter. For example, sm.
Note You will need this adapter name when setting up the RC integration in the SMIS interface in Service Manager. See Add a Release Control integration.
Select Service Manager/Center version Select 9.41 and above. Enter Service Manager user name Enter an existing Service Manager user account that the RC server uses to access the Service Manager server. For example, smrcintegration.
Note: You are recommended to create a dedicated Service Manager user account for the RC integration. This user account must have the SOAP API execute capability in Service Manager.Enter password Enter the password of the Service Manager user account that the RC server uses to access the Service Manager server. For example: !qaz2wsx. Enter Service Manager timezone Enter the time zone specified in Service Manager for the Service Manager user account that the RC server uses to access the Service Manager server. For example: US/Pacific. Enter Service Manager host name Enter the fully-qualified domain name (FQDN) of the Service Manager server host. Is https required in order to access wsdl? Type n. Enter Service Manger port Enter the port number of the Service Manager server host used for communication with the RC server. For example: 13080 (default). Insert the url suffix for the wsdl file Enter sc62server/PWS/ (default).
Note SM/7/ is not supported in the current version.
Enter the timeout value Enter the timeout value to generate java source files from wsdl in seconds (-1 for no timeout). For example, enter 45 (default). When the above procedure is complete, an <adapter_name>-adapter.zip file (for example, sm-adapter.zip) is automatically generated in Release Control's bin\result folder.
- Log on to RC as a system administrator, and click Module > Administrator.
- Go to Configuration > Integrations > Service Desk Adapters.
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Click the arrow button and select Service Desk Adapter.
Note For RC 9.20 or later, go to Configuration and click the Import configuration set button.
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In the Select file to upload dialog box, browse to <Micro Focus Release Control installation directory>\bin\result\<adapter_name>-adapter.zip and open the file.
A new node with the name of the adapter is added under the Integrations > Service Desk Adapters node.
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Save a draft of your configuration.
- In the left pane, click the Save current editable configuration set button.
- In the Draft name box, enter the name of the draft and click Save.
Note
- A new configuration set is initially saved as a draft. A draft is a configuration set that has not yet been activated.
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For RC 9.20 or later, step 6 and step 7 should be:
In the Select file to upload dialog box, browse to <Micro Focus Release Control installation directory>\bin\result\<adapter_name>-adapter.zip and open the file. In the Draft name box, enter the name of the draft and click Import.
A new node with the name of the adapter is added under the Integrations > Service Desk Adapters node.
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Activate the draft.
- Select the required draft.
- Click the Activate current configuration set button to activate the selected draft and apply the new configuration properties to RC.
Related topics
Integration Manager
Micro Focus Release Control (RC)
Release Control integration setup
Add a Release Control integration
Enable LW-SSO for the Release Control integration
Verify the RC integration setup
