Release Control integration setup

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Applies to User Roles:

System Administrator

To set up an Release Control (RC) integration, follow these steps:

This task creates an adapter in RC to enable RC to access the Service Manager server.

This task adds an RC integration and enables it in Integration Manager. This will enable users to launch the RC Calendar and Change Assessment from within Service Manager.

Note The RC integration can work either without or with UCMDB. This is controlled by the rcStandalone parameter you specify when adding the RC integration.

Enable LW-SSO for the Release Control integration

This task is highly recommended. Enabling LW-SSO for the integration will enable RC to call a Service Manager web service through LW-SSO, and will bypass the login prompts when users launch the RC Calendar from within Service Manager.

Configure language and time zone for the RC integration

This task is required only when your Service Manager needs to provide login languages other than the 14 out-of-box languages (through open localization) and when you want to enable time zones other than the 51 out-of-box time zones.

Show custom Service Manager fields in Release Control Analysis

This task is required only when you want to expose custom fields to the RC Analysis module. This includes adding custom fields to an extaccess record (ChangeRC) in Service Manager and configuring RC to show the custom fields you exposed.

Verify the RC integration setup

Perform this task to check if you have successfully set up your RC integration.

Related topics