Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Prerequisites
The prerequisites are:
- SAP Solution Manager 7.0 SP 12 (or higher) or SAP Solution Manager 7.1
- SAP Solution Manager SP12 if copying of business transaction SLFN for customization in a customer name space (for example ZLFN) is required
- SAP Solution Manager SP12. Required to copy a business transaction into a customer name space for customization (for example, to copy business transaction
SLFN
into customer name spaceZLFN
) - Configured SAP Solution Manager Service Desk
Configured SAP Solution Manager Service Desk SSL encryption between SAP Solution Manager and Apache Tomcat requires:
- Sapcryptolib 5.5.5C or higher
- SSL Server and SSL Client PSE
- SSL Server and SSL Client certificates trusted against a CA
Integration with Service Manager requires implementation of the latest SAP notes (SAP application area SV-SMG-SUP-IFA) for the SP level stack of SAP Solution Manager. The following diagram shows the search results of SAP notes in the SAP Support Portal.