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- SAP Solution Manager
- Install and administor Service Manager Exchange with SAP Solution Manager
- Existing Fragmented Incident Management Workflow
- Deployment Scenarios
- Installing and Configuring SMSSMEX
- Upgrading to SMSSMEX V1.20
- Customizing Service Manager
- Configuring SAP Solution Manager
- Configuring Security
- Licensing
- Status Page
- Troubleshooting
- Incident Exchange Details
- Installing and Configuring SAPCRYPLIB
- Logging
- Deploying Button Icons
- SAP System Landscape Directory Registration
- Use Service Manager Exchange with SAP Solution Manager
- Install and administor Service Manager Exchange with SAP Solution Manager
Purpose of Document
This section describes the installation, configuration, administration and maintenance of Incident Exchange and the Incident Exchange web service. Information in this section is intended only for use by software consultants and application administrators that install and maintain Incident Exchange. We strongly recommend you to read this section carefully before installation and follow the instructions herein because SMSSMEX 1.40 significantly differs from the previous releases.
Existing Fragmented Incident Management Workflow
Installing and Configuring SMSSMEX
Configuring ovictex.properties
Configuring File ovictexInternal.properties
Starting/Stopping SMSSMEX (Tomcat only)
Configuring the denyattachwithoutext parameter
Importing Customizations Using Unload
Creating a Service Manager User for Web Service
Configuring Incident Form (Classic/Hybrid Only)
Configuring Incident Form (Codeless Only)
Adding Instance in SMIS and Configuring Parameters
Configuring SAP Solution Manager
Configuring SAP Solution Manager External Service Desk Interface
Assign Roles to the Communication User
Configure Interface to SAP Solution Manager Service Desk
Define Value Mapping for the Service Desk Interface
Define Extended Interface Mapping for Service Desk
Get SAP Solution Manager Service Port
Security between SAP Solution Manager and Tomcat
Configure SAP Solution Manager for SSL
Set up SSL between SAP and SMSSMEX
Security Between Service Manager and SMSSMEX
Configure Service Manager for SSL
Configure SMSSMEX for SSL Communication with Service Manager
checker.bat and encryptPasswords.bat Fail
Record in EventIn is not Executed
Incident Update or Process Action Fails
Information is not Updated in SAP Solution Manager
Structure of FieldMapping XML file
Default Field Mapping File and Customization
Person Synchronization Details