Wrong Service Manager WS Request Name Defined in smSyncConfFile.xml

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Sample configuration

The Service Manager web service request of the Create type is named CreateucmdbBusinessServiceRequest, however you have configured a wrong request name CreateucmdbBusinessServiceRequest_wrongname in the smSyncConfFile.xml file.

Error message

The data push job is completed with a “Passed with failures” status. From both the log file and the detailed error messages of the failed CIs in the Universal CMDB studio (see How to Check the Error Messages of Failed CIs/CI Relationships in a Push Job), you receive an error like the following:

Solution

In the Transformed XML section of the error message, check the Request name (which is configured as CreateucmdbBusinessServiceRequest_wrongname in this sample), and make sure that the request name specified in smSyncConfFile.xml is the exact name defined in the WSDL.

For instructions on how to configure a Service Manager web service request for a query, see How to Map the CI type's Query to an XSL Transformation File.

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