Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Integration Tailoring Options
- How to Enable ASM Support
- How to Update the Integration Adapter Configuration File (sm.properties)
- How to Add DEM Reconciliation Rules
- How to Add Discovery Event Manager Rules
- How to Add a CI Relationship Type to the Integration for Data Push
- How to Add a CI Attribute to the Integration for Data Push
- How to Add a CI Type to the Integration for Data Push
- How to Add Custom TQL Queries to an Integration Job
- How to Add a CI Type, Attribute, or Relationship Type to the Integration for Population
- How to Enable or Disable UCMDB ID Pushback for a CI Type
- How to Add an Attribute of a Supported CI Type for Federation
- How to Enable the Automatic Deletion of CI Relationships from UCMDB
How to Add Discovery Event Manager Rules
Service Manager uses Discovery Event Manager (DEM) to define the actions the system should perform when the actual state of an incoming configuration item (CI) record differs from the managed state of a CI record in Service Manager. The DEM rules allow you to define whether the Service Manager system adds, updates, or deletes CI records based on incoming UCMDB data.
For CI records only, the DEM rules also allow you to define how Service Manager should handle duplicate logical names.
To access DEM rules in Service Manager, navigate to Tailoring > Web Services > Discovered Event Manager Rules, and then click Search to view existing rules or click New to create new rules.
This section includes:
