Managed Fields

A Service Manager managed field is a field where the system compares the CI attribute value in the incoming UCMDB web services message to the value in a Service Manager CI record. If the values in the web services message do not match those in the CI record, Service Manager runs a Discovery Event Manager (DEM) rule to determine what action to take. The DEM rule determines which of the fields that are published as web services objects are fields managed by the integration. Only value changes in managed fields trigger the DEM rule.

The ucmdbIntegration web service consists of a set of web services objects, each of which defines a list of web service fields. Out-of-the-box, the integration uses only part of them (see the Mappings between Service Manager web service objects, tables, and DEM rules table), some of them (along with their relevant DEM Rules) are deprecated and removed (see the Deprecated ucmdbIntegration web service objects for data push table), and some are used for population or federation (see the ucmdbIntegration web service objects used for population or federation table).

The following sections list the fields published as web services objects used for data push (see the Mappings between Service Manager web service objects, tables, and DEM rules table) and indicate whether or not they are managed fields in an out-of-the-box Service Manager system. You can use this reference to determine if you need to publish a field as a web service object, and also if you need to create a DEM rule for the object.

Object Name: Relationship

Service Manager publishes the following fields from the cirelationship table:

Object Name: ucmdbRunningSoftware

Service Manager publishes the following fields from the device table:

Object Name: ucmdbBusinessService

Service Manager publishes the following fields from the joinbizservice table:

Object Name: ucmdbNode

Service Manager publishes the following fields from the joinnode table.