Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- How to Upgrade Your Integration
- Task 1. Close All SM Unplanned Changes and Incidents Created for CI Modifications
- Task 2. Upgrade Service Manager
- (Optional) Task 3. Copy Data to the joinnode Table
- Task 4. Update the DEM Rules in Service Manager
- Task 5. Enable the Restful API for Custom CI Types in Service Manager
- Task 6. Upgrade UCMDB
- Task 7. Upgrade the Configurations for Custom CI Types in UCMDB
- Task 8. Upgrade Field Mapping
- Task 9. Reconfigure an Integration Point
- Task 10. Run a Full Push to Resynchronize CI Names
- Task 11. Restore the DEM Rules in Service Manager
Task 6: Upgrade UCMDB
Service Manager 9.41 or later can work with XSLT-based adapters and generic adapters specifically designed for Service Manager 9.41 or later:
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ServiceManagerAdapter9.41 for UCMDB 10.01, 10.11, 10.20, 10.21, or 10.30
Note These are four XSLT-based adapters, one for each of the UCMDB versions.
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ServiceManagerEnhancedAdapter9.41 for UCMDB 10.20, 10.21, or 10.30
Note These are two generic adapters based on the UCMDB generic framework, one for each of UCMDB 10.20 and 10.21.
For more information, see Integration Requirements.
