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Customize changes in Discovery Event Manager

Applies to User roles: System Administrator

If your best practice is to have an incoming configuration item (CI) record that is not compliant with the managed state of that CI record in Service Manager go through the change management process, you can customize how you want the Discovery Event Manager tool to process those incoming CI records.

To customize the way changes are handled within Discovery Event Manager:

  1. Click Tailoring > Web Services > Discovered Event Manager Rules. The Discovery Event Manager form opens.
  2. Click Search to retrieve a list of Configuration Item (CI) ID types.
  3. Select the ID type for the customization you want to make, and then select the Change Customization tab.
  4. Enter the customized script you want to override the default values set by the discoveryEvent ScriptLibrary record (the change record may be referenced as "change").
  5. Click Save.
  6. Click OK.

Related topics

Discovery Event Manager
Discovery Event Manager managed fields
Discovery Event Manager rules
Discovery Event Manager rule options

Add a configuration item in Discovery Event Manager
Add a managed field in Discovery Event Manager
Add a rule in Discovery Event Manager
Customize incidents in Discovery Event Manager
Delete a set of rules in Discovery Event Manager
View, modify, or delete a configuration item in Discovery Event Manager
View, modify, or delete a managed field in Discovery Event Manager
View or modify rules in Discovery Event Manager