Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Discovery Event Manager (DEM)
- Discovery Event Manager managed fields
- Discovery Event Manager rules
- Add a configuration item in Discovery Event Manager
- View, modify, or delete a configuration item in Discovery Event Manager
- Customize changes in Discovery Event Manager
- Customize incidents in Discovery Event Manager
- Discovery Event Manager change open process
Customize incidents in Discovery Event Manager
Applies to User roles: System Administrator
If your best practice is to have an incident logged against an incoming configuration item (CI) record that is not compliant with the managed state of a CI record in Service Manager, you can customize the rules you set for automatically opening an incident record.
To customize the JavaScript for opening an incident record:
- Click Tailoring > Web Services > Discovered Event Manager Rules. The Discovery Event Manager form opens.
- Click Search to retrieve a list of Configuration Item (CI) ID types.
- Select the ID type for the customization you want to make to incidents, and then select the Incident Customization tab.
- Enter the customized script you have created to override the default values set by the discoveryEventScriptLibrary record (the incident record may be referenced as "incident").
- Click Save.
- Click OK.
Related topics
Discovery Event Manager
Discovery Event Manager managed fields
Discovery Event Manager rules
Discovery Event Manager rule options
Add a configuration item in Discovery Event Manager
Add a managed field in Discovery Event Manager
Add a rule in Discovery Event Manager
Customize changes in Discovery Event Manager
Delete a set of rules in Discovery Event Manager
View, modify, or delete a configuration item in Discovery Event Manager
View, modify, or delete a managed field in Discovery Event Manager
View or modify rules in Discovery Event Manager
