Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Knowledge Management Activity
Description
The Knowledge Management Activity report breaks down the Knowledge Management (KM) documents by administrative activity type. This report contains a graphical representation of the document activity using a pie chart. You can double-click any piece of the pie to display the details of the documents for that activity type. The activity types of View and Used Solution are not included as these are specific to the User Demand report and do not reflect administrative activity.
Customer Value
This report gives a KM administrator the ability to get a very high level overview of the activity occurring against the KM documents. The administrator can use this information to evaluate the KM document workflow and verify that the management of the resources is adequate. The information can be used to determine the volume of documents that are being created, modified, retired and approved. If there are several documents being created but none are being approved this might indicate that there are not enough approvers or that the approver process is inefficient.
