Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Number of Service Desk Requests by Department
Description
The Number of Service Desk Requests by Department report provides an overview of the top ten departments which utilize the help desk in a given time period. This report contains a graphical representation of the breakdown of top ten departments utilizing the help desk using a bar graph. This report also provides a detailed list so that the users can quickly view the departments and the numbers of Service Desk requests by two different display formats.
Customer Value
This reports shows the top ten departments which utilize the help desk in a given time period. The service management process managers and the IT management team can use this report to determine the number of Interactions when negotiating inter-department service level agreements.
