Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- JavaScript object: SCDatum
- JavaScript method: SCDatum.getSize()
- JavaScript method: SCDatum.getText()
- JavaScript method: SCDatum.getType()
- JavaScript method: SCDatum.getXML()
- JavaScript method: SCDatum.join()
- JavaScript method: SCDatum.JSDate()
- JavaScript method: SCDatum.length()
- JavaScript method: SCDatum.pop()
- JavaScript method: SCDatum.push()
- JavaScript method: SCDatum.setType()
- JavaScript method: SCDatum.setValue()
- JavaScript method: SCDatum.shift()
- JavaScript method: SCDatum.toArray()
- JavaScript method: SCDatum.unshift()
JavaScript method: SCDatum.JSDate()
This method is deprecated as of version 6.1 with the introduction of the SCFile object. This method converted Service Manager date/time data into JavaScript date/time objects. The SCFile object now automatically converts Service Manager date/time data into JavaScript date/time objects. Alternatively, you can now use the XMLDate object and its methods to convert between date/time formats.
Syntax
SCDatum_object.JSDate( dataType );
Arguments
The following arguments are valid for this method:
Argument | Data type | Description |
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dataType
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String | This argument specifies the data type of a field in an SCDatum object. |
Return values
None
Example
This example does the following:
- Searches the probsummary table for any incident record you define in the search variable
- Displays the incident record and the value of the open.time field
- Creates an SCDatum object containing the number of milliseconds you want to convert
- Converts the open.time field into an SCDatum object (by default the open.time field data is in Service Manager's date/time data type)
- Converts the SCDatum object into a JavaScript date/time
This example requires the following sample data:
- A valid incident record with a value in the open.time field (for example, "IM1010")
var incidentID; function findIncident( id ) { print( "Searching for incident: " + id + "..." ); var incidentFile = new SCFile( "probsummary" ); var f = incidentFile.doSelect( "number=\""+ id + "\"" ); if ( f == RC_SUCCESS ) { print( "Success. found " + id + " in incident record:\n" + incidentFile.getText() ); print( "The value of the open.time field is: " + incidentFile.open_time ); print( "Converting open.time to an SCDatum object..." ); var dat = new SCDatum( incidentFile.open_time ); print( "The new SCDatum object is: " + dat ); print( "Converting the SCDatum object to a JSDate..." ); var j = dat.JSDate(); print( "The converted SCDatum object is: " + j ); return incidentFile } else { print( "Could not find incident record. " + RCtoString( f ) ); return null } } incidentID = "IM1010"; findIncident( incidentID );