Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- List: RAD routines
- RAD routine: as.copy
- RAD routine: as.delete
- RAD routine: as.get.name
- RAD routine: as.insert
- RAD routine: as.move
- RAD routine: as.options
- RAD routine: as.sort
- RAD routine: axces.apm
- RAD routine: axces.cm3.cts.write
- RAD routine: axces.cm3
- RAD routine: axces.database
- RAD routine: axces.email
- RAD routine: axces.email.receive
- RAD routine: axces.move.intoout
- RAD routine: axces.rm
- RAD routine: axces.sap.hybrid.evin
- RAD routine: axces.sm
- RAD routine: axces.software
- RAD routine: axces.write
- RAD routine: database
- RAD routine: es.approval
- RAD routine: fill.fc
- RAD routine: getnumb.fc
- RAD routine: marquee.publish
- RAD routine: marquee.send
- RAD routine: message.fc
- RAD routine: post.fc
- RAD routine: publish
- RAD routine: query.stored
- RAD routine: scauto.inventory
- RAD routine: sort.array
- RAD routine: us.js.call
- RAD routine: validate.fields
- RAD routine: wmi.inventory.check
RAD routine: axces.sm
A RAD routine that creates or updates Service Desk interactions based on an eventin record using Event Services.
Routine
axces.sm
Parameters
The following parameters are valid for the axces.sm routine:
| Name | Data type | Required | Description |
|---|---|---|---|
| record | record | Yes | Identifies the eventin record to pass. |
| prompt | character | No | Indicates the Map name used in event registration. |
| string1 | character | No | Identifies the Service Manager file where data is recorded. |
| query | character | No | Indicates the query to use to find the pre-existing record that this Input event updates. |
| boolean1 | Boolean | No | A logical parameter flag, true or false, that indicates whether the eventout record writes on transaction completion. |
| text | character | No | Designates the output event type. |
