Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Server implementation options
Hardware load balancers
Horizontal or vertical scaling implementations can now use a supported third-party hardware load balancer in place of a Service Manager load balancer process. Hardware load balancers can offer the following advantages over a Service Manager load balancer process:
- Offer a variety of load balancing algorithms
- Offer SSL acceleration or offloading capabilities
- Offer error detection and correction functionality
- Increase system resources available on a Service Manager host by removing a load balancer process
- Reduce the number communications ports required between Service Manager clients and servers
- Offers option to run Service Manager from a private network with the hardware load balancer acting as a network gateway
Note Some customers may choose to omit the web server component in their implementations. While this is a viable configuration (the exact reasons for choosing such a configuration vary), we recommend that customers adhere to the best practice of implementing the Service Manager web tier product in a standard web server with Java application server configuration. That is, you should use a combination of products, such as an Apache HTTP Server and Apache Tomcat to host the Service Manager web tier. This is particularly important when there is a requirement to implement SSO or TSO functionality in your environment.
Related topics
Servlet implementation options
Horizontal scaling implementation
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