Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Access Service Manager on a Windows client through an F5 HWLB in HTTP mode
This deployment is suited to testing Micro Focus Service Request Catalog and Service Manager in a development or non-production environment. As you can see from the figure in Access Service Manager through an F5 HWLB in HTTP mode, this configuration does not use HTTPS/SSL encrypted communication. This deployment should be used for sand box, development, or demonstration (proof of concept) purposes.
This section describes how to access Service Manager on a Windows client through an F5 HWLB in HTTP mode.
Step 1: Configure a Windows client to support an external hardware load balancer
To configure a Windows client to support an external hardware load balancer, follow these steps:
- Install a new Windows client.
- Start the Windows client, and then create a new network connection called
hwlb_connect. - Type the IP or host name of the virtual server as the connection's server address.
- Type the port of the HWLB virtual server as the connection's server port.
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On the Advanced tab, click to select the Connect to External Load Balancer option.
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Click Apply, and then click Connect.
Step 2: Enable an HWLB on a Service Manager server
To enable an HWLB on a Service Manager server, follow these steps:
-
Add the
external_lbattribute to thesm.inifile on the Service Manager server.Note The
external_lbattribute is a system attribute, and every servlet node on the same host should use the same attribute setting. In most cases, this attribute needs to be configured in thesm.inifile when you start a servlet from the operating system command prompt.However, to prevent a servlet node from running in external load balancer mode, you can include
-external_lb:0in a command when you start a servlet from the operating system command prompt. As the servlet node does not work in external load balancer mode, it rejects any connections from a hardware load balancer.Only
-external_lb:0can be added to a command.-external_lb:1andexternal_lbare not recognized in commands. - Make sure that no Service Manager software load balancer (for example,
sm –loadBalancer) is configured or running on the Service Manager server.
Related topics
Access Service Manager through an F5 HWLB in HTTP mode
Access Service Manager on a web client through an F5 HWLB in HTTP mode
