Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Configure IPv6 to work with Service Manager integrations
Note All other configurations steps are the same as in an IPv4 environment.
Knowledge Management search server
Make sure that you configured Service Manager as described in the Configure the Service Manager server for IPv6 section. To configure IPv6 in a Knowledge Management search server, follow these steps:
Solr-based search server
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In the Service Manager client, navigate to Knowledge Management > Configuration > Configure Search Servers.
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Set
Hostnameas the IPv6 address of the Knowledge Management search server, including the brackets, as shown:[2620:0:a17:e006:4a8:91c1:c9cb:93dd]
IDOL-based search server
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In the Service Manager client, navigate to System Administration > Ongoing Maintenance > Smart Analytics > Configuration.
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Configure IPv6 address for Smart Analytics, Default CFS server and Image server, including the brackets, as shown:
http://<[IPv6 address]>:<port number>/
Note All other configurations steps are the same as in an IPv4 environment.
LDAP server
Make sure that you configured Service Manager as described in the Configure the Service Manager server for IPv6 section. To configure IPv6 for an LDAP server, follow these steps:
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In the Service Manager client, navigate to System Administration > Ongoing Maintenance > System > LDAP Mapping.
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Set
LDAP serveras the IPv6 address of the LDAP server, including the brackets, as shown:[2620:0:a17:e006:4a8:91c1:c9cb:93dd]
Note All other configurations steps are the same as in an IPv4 environment.
SMTP server
Make sure that you configured Service Manager as described in the Configure the Service Manager server for IPv6 section. To configure IPv6 for an SMTP server, follow these steps:
-
Specify the IPv6 address of the SMTP server in the
smtphostparameter in thesm.inifile. The following example shows a valid IPv6 address:smtphost:2620:0:a17:e006:1060:cb7b:590a:4388
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Set the
smtphostconnection parameters for the emailout startup parameter as a valid IPv6 address:sm -emailout -smtphost:[2620:0:a17:e006:4a8:91c1:c9cb:93dd] -smtpport:25
Note All other configurations steps are the same as in an IPv4 environment.
