Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Configure IPv6 for SRC, Mobile Applications, and SCAuto
Service Request Catalog
To enable IPv6 support in Service Request Catalog (SRC), follow these steps:
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Enable IPv6 support in Tomcat. To do this, see the Tomcat section of Configure the Web clients for IPv6.
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Enable IPv6 in Service Manager. To do this, see Configure the Service Manager server for IPv6.
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In folder where SRC is deployed, set the
sm.hostnameparameter in theapplicationContext.propertiesfile to a Full Qualified Domain Name or to a valid IPv6 addresssm.hostname=[2620:0:a17:e006:4a8:91c1:c9cb:93dd]
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You can access the SRC application by entering the valid IP address in your browser, as shown in the following example:
http://[2620:0:a17:e006:4a8:91c1:c9cb:93dd]:8080/src-9.32
Service Manager Mobile Applications
To enable IPv6 support for the Service Manager Mobile Application, follow these steps:
-
Enable IPv6 support in Tomcat. To do this, see the Tomcat section of Configure the Web clients for IPv6.
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Enable IPv6 in Service Manager. To do this, see Configure the Service Manager server for IPv6.
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In folder where the mobile web tier is deployed, set theendpoint in the
WEB-INF\web.propertiesfile to a Full Qualified Domain Name or to a valid IPv6 addressendpoint=[2620:0:a17:e006:4a8:91c1:c9cb:93dd]
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You can access the Service Manager Mobile Application by entering the valid IP address in your browser, as shown in the following example:
http://[2620:0:a17:e006:4a8:91c1:c9cb:93dd]:8080/sm/std
SCAuto
SCAuto can connect to a Service Manager server by using an IPv4 address in a dual IPv4/IPv6 environment. However, SCAuto cannot function work in a pure IPv6 environment because the SCAuto SDK does not support IPv6.
