Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Catalog management
- Service Category hierarchies
- Service Catalog items and bundles
- Defining a catalog item that results in the creation of a subscription
- Adding delivery objectives for a catalog item or bundle
- Adding Service SLAs to a catalog item or bundle
- Localizing Service Catalog items, bundles, and categories
- Service Catalog connectors
- Service Catalog status mapping
- Customizing Service Catalog search result
- Importing an existing Request Management catalog into the Service Catalog
- Importing user options for an item through Web Services
- Importing connector details for an item through Web Services
- Using the Service Catalog WSDL for external fulfillment of requests
- Service Catalog Management process
- Service Catalog security areas and roles
Service Catalog security areas and roles
Service Manager provides the following out-of-box security areas and security roles to control access to the Service Catalog module.
Security areas
Service Manager provides two out-of-box security areas for the Service Catalog module. To access these security areas and view the Service Catalog access rights of different security roles, go to System Administration > Security > Areas.
| Area | Description |
|---|---|
| Service Catalog | This area contains the default security rights and settings for categories, bundles, and items. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the role. |
| Service Catalog Configuration | This area contains the default security rights and settings for Service Catalog administration. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the role. |
The following table describes their default rights.
| Area | View | New | Update | Delete/Close | Modify Template |
|---|---|---|---|---|---|
| Service Catalog | True | False | Never | Never | False |
| Service Catalog Configuration | True | True | Always | Always | True |
Security role
Service Manager provides one out-of-box security role, Service Catalog Administrator, for the Service Catalog module. To access this security role and its rights and settings, go to System Administration > Security > Roles. This role has full administration rights to the Service Catalog and Service Catalog Configuration security areas. The following table lists the rights of this role to different security areas.
| Area | Rights |
|---|---|
| Calendar Administration | Partial Rights |
| Change | Partial Rights |
| Change Management Configuration | No Rights |
| Change Tasks | Partial Rights |
| Common Configuration | Partial Rights |
| Incident | Partial Rights |
| Incident Management Configuration | No Rights |
| Incident Tasks | Partial Rights |
| Knowledge | No Rights |
| Knowledge Administration | No Rights |
| OO Integration for Tasks | Partial Rights |
| Problem | Partial Rights |
| Problem Management Configuration | No Rights |
| Problem Tasks | Partial Rights |
| Report | No Rights |
| Report Configuration | No Rights |
| Report Schedule | No Rights |
| Request | Partial Rights |
| Request Management Configuration | No Rights |
| Request Tasks | Partial Rights |
| Security | No Rights |
| Service Catalog | Admin Rights |
| Service Catalog Configuration | Admin Rights |
| Service Desk | Partial Rights |
| Service Desk Configuration | No Rights |
| Service Level Management | Partial Rights |
| Service Level Management Configuration | No Rights |
| Survey | No Rights |
| Survey Configuration | No Rights |
| Tailoring | No Rights |
| Timeperiod | Partial Rights |
| Timeperiod Configuration | No Rights |
