Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Catalogs
- Out-of-box Service Catalog
- Service Catalog capability words
- Filter access to catalog items
- Shopping cart
- Service Catalog interface
- Self-service access
- Service Catalog approvals
- Service Catalog management
- Service Category hierarchies
- Service Catalog items and bundles
- Defining a catalog item that results in the creation of a subscription
- Adding delivery objectives for a catalog item or bundle
- Adding Service SLAs to a catalog item or bundle
- Localizing Service Catalog items, bundles, and categories
- Service Catalog connectors
- Service Catalog status mapping
- Customizing Service Catalog search result
- Importing an existing Request Management catalog into the Service Catalog
- Importing user options for an item through Web Services
- Importing connector details for an item through Web Services
- Using the Service Catalog WSDL for external fulfillment of requests
- Service Catalog Management process
- Service Catalog security areas and roles
- Service Catalog Access
- Catalog Design
- Service Catalog Configuration Management: Service States
- Service Catalog Subscriptions
- Service Catalog Integration
- Service Catalog Ordering: Service Request Forms
- Service Catalog Audit Trail
- Service Catalog: Search
Service Catalog management
The Service Catalog requires some management so that users have access to the approriate items and services and that requests are approved efficiently. Service Catalog managers are able to organize items and services into categories and bundles and use Service Catalog capability words and catalog items definitions to manage access.
Best practice recommendation is for all Catalog Management to be done in a base language. Localization can be done item by item (using the Localization wizard), or it can be done in mass via export/import of the svcDisplay table contents. This allows for users in a particular locale to view approriate catalog items in a search results. However, note that this alone should not be used as means for access restriction of catalog content according to region or country. Customers who desire such access restrictions should also follow the normal procedures for defining access control to each catalog item.
