Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Request a non-cart item
Applies to User Roles:
Self-Service user
When ordering services from the Service Catalog, you can order non-cart items. These items are for services, such as resetting a password, printer support, or desktop support. When you order a non-cart item, you do not need to place the service request in a cart and submit the cart. Instead, your request creates an interaction record and does not require any fulfillment.
To request a non-cart item from the Service Catalog:
- Click Non-cart Catalog Requests.
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In the Service Catalog pane, view the list of non-cart services available. Notice that each link is the detailed description of the item. For example, to select a Password Reset item, click the linked detailed item description Help user reset password.
The non-cart service item opens.
- Click Submit to order the item.
- Enter the following information to describe what the request is for and when you need it:
- Purpose
- Needed by (select a date from the calendar)
- Urgency: 1-Critical, 2-High, 3-Average, or 4-Low
- This Request is for
- Contact for this Request
- Preferred method of contact
- Click Add Attachment to add additional information.
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Click Submit.
Service Manager displays a message stating that the request has been submitted and an interaction record has been opened.
- To go back to the Service Catalog and browse the available services, click Back to catalog.
- To cancel the request and exit, click Cancel.
- Click Continue to exit.
Related topics
Service Catalogs
Out-of-box Service Catalog
Shopping cart
Service Catalog interface
Service Catalog items and bundles
Service Catalog connectors
What are most popular requests?
Approve a request
Check the status of a request
Modify a catalog request in progress
Make a request for multiple recipients
Save a shopping cart template
Submit a saved shopping cart
Save a shopping cart template
Submit a shopping cart template request
Service Catalog user role descriptions
