Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Expense line records
An expense line record is an itemized accounting of expenses incurred by the provider while servicing a contract. Expense line records are generated by Service Level Management as services are rendered. Service Level Management automatically calculates the money spent for each part or service in the currency of the contract.
Itemizing costs
Contract Management enables you to itemize the cost of fixing a particular incident. Detailed cost data helps the user make informed decisions by answering such questions as:
- What type of incidents are the most expensive to fix?
- What percentage of your costs are parts?
- What percentage of your costs are labor?
View an expense line record
- Click Service Level Management > Service Contracts > Expense Lines.
- Click Search to generate a record list.
- Select a record to view in the Expense Lines Information form.
Display a cost table and expense line record
- Click Incident Management > Search Incidents.
- Add optional search criteria, and then click Search.
- Select a target record to view it in the Incident form.
- Click the Cost tab and check the information for the cost related to the incident.
Note: An administrator must select the Enable Service Contracts Application option in the Service Contracts Control record to provide access to Service Contract information or the Contract wizard.