Parts costs

Service Manager integrates Contract Management with Incident Management, Request Management, and Change Management to enable technicians to record any parts they use to resolve an incident. As these parts are recorded, Service Manager:

  • Creates Expense Line records against the relevant contract.
  • Adjusts the on-hand quantity of parts used.
  • Automatically tracks the number of parts in stock and, through Request Management, places replacement part orders when the quantities in stock dip below a user-defined threshold.

Parts Detail records

Parts Detail records define the details of used parts, including device type, part number, model number, and the location of the asset.