Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Service Level Management agreement workflow and tasks
- Create a Service Level Agreement
- Create an Operational Level Agreement
- Create an Underpinning Contract
- Edit a service agreement
- Review a service agreement
- Attach a file to a Service Level Agreement
- Create or add an SQP or SIP
- Define Service Targets
- Define Process Targets
- Add Service Level Targets
- Edit Service Level Targets
- Delete Service Level Targets
- Use the Service Level Target wizard
- Access Service Level Agreements from other applications
- View service agreements from Configuration Management
Delete Service Level Targets
Applies to User roles: System Administrator, Administrator
Process or Service Targets can be deleted if for some reason they are no longer needed; however, once one is deleted its associated history is lost.
To remove a Service Level Target from a service agreement, follow these steps:
- Click Service Level Management > Agreements > Search Agreements.
- Add optional search criteria, and then click Search.
- Select a target record.
- In the Process tab or Service tab, do the following:
- Click Remove SLT.
- Double-click an SLT from the record list. Service Level Management deletes the SLT and returns to the original SLA.
- Click Save.
- Click OK.
To delete an SLT directly:
- Click Service Level Management > Administration > Process or Service.
- Add optional search criteria and then click Search.
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Select a target record.
The Service Level Targets form displays the SLT information.
- Once you make sure that these are the service level targets that you want to delete, click Delete.
- To confirm the deletion, click Yes.
- Click OK.