Use > Service Level Management > Service Level Management agreement workflow and tasks > Edit Service Level Targets

Edit Service Level Targets

Applies to User roles: System Administrator, Administrator

To edit a Service Level Target (SLT) from a service agreement, follow these steps:

  1. Click Service Level Management > Agreements > Search Agreements.
  2. Click Search.
  3. Click the Process or Service tab.

    There are two methods to edit an existing SLT. Method One is for an SLT that was created with the SLT wizard. If you choose Method One but the SLT was created directly, Service Level Management automatically switches to Method Two.

    Method One (the SLT Wizard)
    • Click Edit SLT.
    • When Service Level Management displays a list of SLTs, double-click an SLT to launch the SLT Wizard.
    • Click Next through the wizard to change settings in the SLT.

    Method Two (Manual editing)
    • Double-click an SLT from the Process Targets or Service Targets table.
    • The Service Level Targets form displays the SLT information. Add or change information on the form. If necessary, press Ctrl+H in the Windows client or F1 in the Web client for each field.
      Method Two works for all SLTs.

  4. Click Save.
  5. Click OK.

To edit SLT records directly, follow these steps:

  1. Click Service Level Management > Agreements > Process Targets or Service Targets.
  2. Click Search.
  3. Select an existing SLT.
  4. The Service Level Targets form displays the SLT information. Add or change information on the form. If necessary, press Ctrl+H in the Windows client or F1 in the Web client for each field.
  5. Click Save.
  6. Click OK.