Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Important notice when upgrading to SM 9.41 and above
If you are upgrading various existing synchronization scenarios to Service Manager 9.41 Classic/Codeless/Hybrid or above, follow these steps to make the necessary configurations for the new logical name solution introduced by Service Manager 9.41:
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Add the related CI display name in the web service definition.
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SM Change -> QC/ALM Defect
Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.
Field
Caption
affected.item..sm.device.display.name
ServiceName
middle,logical.name..sm.device.display.name
ConfigurationItemName
middle,assets..sm.device.display.name
AssetsName
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SM Problem -> QC/ALM Defect
Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.
Field
Caption
affected.item..sm.device.display.name
ServiceName
logical.name..sm.device.display.name
AffectedCIName
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QC/ALM Defect -> SM Problem
Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.
Field
Caption
affected.item..sm.device.display.name
ServiceName
logical.name..sm.device.display.name
AffectedCIName
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SM Problem <-> QC/ALM Defect
Add the following fields as described in Step 2 in Specify the External Access Definition on Service Manager.
Field
Caption
affected.item..sm.device.display.name
ServiceName
logical.name..sm.device.display.name
AffectedCIName
Note The above fields are for mapping SM Problems to QC/ALM Defects only.
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- Refer to Upgrading the integration to upgrade your integration.
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Configure the new field mapping.
When retrieving changes and problems from SM, you can get the Service field with a value such as CI1001030. Now you can use the new ServiceName field with a value such as Applications.
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Change the default value when create new changes and problems.
For example, before you set the Applications value in the Service field to create new changes or problems, you need to search for the CI Identifer in SM by setting the display name to “Applications”, instead of using the default “Service” name.
Note ServiceName and PrimaryCIName do not work in operations such as create or update.
