Troubleshooting

Issue 1

If the Project Proposal Catalog Item fails to submit to PPM Center, check the following:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The CallID field is added to the PPM Request Type field (for example, PFM–Proposal).

The linker.startup scheduler is started in Service Manager. For more information on how to start the scheduler, see the following content.

The SMCatalog–PPMProjectProposal integration instance is properly configured in the Integration Manager of Service Manager, and the instance is enabled.

The PPM Server is running, and the Service Manager server host is connected to the PPM Server host.

Issue 2

If you cannot access a Service Manager record from the URL from the PPM Center web page, check the following:

The configuration item querySecurity is set to false in web.xml under Service Manager web application's WEB-INF folder.

<!-- Enables secure encoding of queries -->
<init-param>	
	<param-name>querySecurity</param-name>
	<param-value>false</param-value>
</init-param>

Value for the server host is the machine name.

<init-param>
<!-- Specify the Service Manager server host and port location -->
	<param-name>serverHost</param-name>
	<param-value>smcfrd78</param-value>
</init-param>
<init-param>
	<param-name>serverPort</param-name>
	<param-value>13080</param-value>
</init-param>

Issue 3

If there is no Proposal Request submitted to PPM Center after the specified interval time, make sure that the scheduler linker is running in Service Manager.

Go to System Status, and make sure that there is an entry with a User Name of linker.

If the entry does not exist, click Start Scheduler and then double-click linker.startup to start the linker scheduler.

If an employee self-service (ESS) user needs to access the Project Proposal option in Service Catalog, add the svcCatDeptRequester capability word in the Startup tab of the operator record for this user.