Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
Smart Ticket Test Result form
From within the confusion matrix table, if you hover over a non-zero number, a tip message is displayed to explain the expected category and actual recommended category in this test round. Clicking the number will direct you to the Smart Ticket Test Result form:
The first half of this page is a list of test documents, and the second half is the detail form of the selected test document in the list.
The test document detail form provides the following information.
Field | Description |
---|---|
Test Round | The ID of this test. |
Test Record | The ID of the current test document. |
Categorizer | The name of the categorizer (Smart Ticket task) used for the current test. |
Category | The expected category for the current test document. |
Predicted Category | The actual recommended category for the current test document. |
Prediction Score | The confidence score of this prediction. |
Category Predictions |
This tab contains a list of all predicted categories from Smart Ticket for the current test document, sorted by prediction score. You can also find the key words used to match the current test document to each predicted category. |
Test Document Body | This tab contains the test document body text. Out of box, the text comes from the title and description of the ticket. |
Test Document Terms |
This tab contains a list of terms extracted from the current test document, as well as their following information:
|
Errors | This tab contains log information if any errors occur during the test. |