Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Administer > Status and notifications > Notifications

Notifications

You can configure Service Manager to send notifications whenever specific system events occur. By default, Service Manager supports notifications for every type of status change event in all applications. You can also define custom notifications that Service Manager sends when specific events occur.

You can configure the following properties for notifications:

Conditions under which Service Manager sends the notification
Content of the notification
- Record ID of the triggering event
- Current phase of the triggering event
- Operator assigned to the triggering event
- E-mail formatting
Delivery method of the notification
- Active Note
- E-mail
Recipient list
- Contact name
- Group
- Operator
- Operator assigned to
- Operator coordinator
- Operator requested by