Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
View the Web clients connected to the server
When users log on to Service Manager through Web clients, Service Manager automatically detects the web browsers and web application servers accessing the server, and logs the information in the server log file (by default, sm.log). Support personnel can view information about the connected web clients from the server log without the need to consult users.
Supported application servers and browsers
Service Manager can recognize and log information for all Web application servers listed in the support matrix, as well as the following major browsers: Microsoft Internet Explorer(MSIE), Mozilla Firefox, Google Chrome, Apple Safari, and Opera.
Web client information in the server log
Service Manager writes information about Web browser name and version, Web application server (or Web server) name and version, as well as Web services client agent information (if available) to the server log.
Note Service Manager does not write JBoss application server version information to the server log; instead, it logs JBoss Web server version information.
See the following for some examples (where xx.xxx.xx.xx represents IP addresses).
RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser MSIE 7.0 AppServer Apache Tomcat 7.0.4
RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser Chrome 8.0.552.215 AppServer IBM WebSphere Application Server 7.0
RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser Firefox 3.5.11 AppServer Apache Tomcat 7.0.4
RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser MSIE 8.0 AppServer Apache Tomcat 7.0.4
RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser Safari 5.0.3 Jboss Web 2.1.3 GA
RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser MSIE 7.0 AppServer WebLogic Server 10.3 Fri Jul 25 16:30:05 EDT 2008 1137967
RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser MSIE 7.0 AppServer WebLogic Server 10.3.2.0 Tue Oct 20 12:16:15 PDT 2009 1267925 Oracle WebLogic Server Module Dependencies 10.3 Tue Oct 20 13:57:01 EDT
Related topics
