Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Publish and subscribe
You can present virtually any data generated by Service Manager to users. End users, from first level support personnel to administrators, need current, updated information about changing conditions across the system. Publish and Subscribe allows a system administrator to select pertinent data and present it to user groups in a visual format.
Publish and Subscribe saves system resources by eliminating the need for individual users to query the system every time they want an update. Desired system data is gathered by automatic background processes at prescribed intervals and published to subscriber groups.
Display objects subscribing to Service Manager data are automatically updated with current information in intervals defined by the System Administrator. Rapidly changing features and slowly developing trends can be expressed with the same process.
Forms created for specific user groups (for example, Change Management personnel or Incident Management administrators) provide the end user with dynamic system data that requires no user interaction to extract data. The System Administrator chooses the data to be published and defines display attributes, such as chart values, marquee messages, and color.
Related concepts
