Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Subscribing
Subscribing to Management View data published in Service Manager requires the use of display objects whose fields are identified by selected variables. These variables, stored in Service Manager’s publishing house (SYSPUB), return the data published by the Agent Record.
View published data
There are several ways in which to view published data:
- Startup screens for user groups: Startup screens are created with each user’s system rights in mind. Custom menus with automatically-updating display objects provide end users with applicable system tools.
- Display objects added to another form: Existing forms and menus can be modified to display Basic or Management View data.
- Button access to a custom form: Add a button in any Service Manager form to access a custom form containing automatically-updating display objects.
Related concepts
