Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Web tier
- Editing Web client Key bindings
- Using the compact layout
- Setting web client preferences
- Branding the web client
- Web client forms
- Configuring color indicator
- Configure the behavior when you right-click in the web client
- Example: Running custom JavaScript from the Web client
- Example: Sending Web tier URLs through e-mail notifications
- Example: Notifying specified operators upon an incident update
- Generating Web tier URL queries
Web client forms
The Service Manager Web tier offers automatic support for existing applications and their forms. The Web tier generates dynamic HTML that approximates the exact layout of forms as you define them with Forms Designer. The default application forms are portable from the Windows client to the Web client with no required modification.
If you upgrade an existing system, you will find that Service Manager clients automatically support and display your customized forms. However, there may be cases when further form modification is necessary to correct cosmetic issues that appear when you view the form with the Web client. The following table describes common form revisions that might be required.
| Area | Correction |
|---|---|
| Overlapped objects | Ensure that form objects do not overlap each other. The Windows client makes slight adjustments to correct for overlapped objects, but these design issues are exposed on a web browser. |
| Dynamic resizing | The Windows client dynamically resizes objects such as text areas and notebooks when you resize the window. The Web client does not resize most objects and does not support elastic properties as you resize the browser window. Therefore, ensure that you assign a default initial size. |
| Graphics and images | Size any graphics and images to fit conservatively in the form. The Windows client supports scaled images used as buttons. However, the Web client displays these images in their native size. The button grows to accommodate the size of the image. |
| Dynamic View Dependency (DVD) conditions | Hidden data with DVD conditions may be exposed if the form permits the user to make changes. |
