Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Web tier
- Editing Web client Key bindings
- Using the compact layout
- Setting web client preferences
- Branding the web client
- Web client forms
- Configuring color indicator
- Configure the behavior when you right-click in the web client
- Example: Running custom JavaScript from the Web client
- Example: Sending Web tier URLs through e-mail notifications
- Example: Notifying specified operators upon an incident update
- Generating Web tier URL queries
Editing Web client keyboard shortcuts
Key bindings for common operations for the Service Manager web client are determined by standard decimal ASCII character codes. ASCII character codes are commonly available on the World Wide Web. You can change the default settings for the bindings by editing the key_val parameter in the shortcut.xml file on the Service Manager Web tier server.
Note Certain third-party browser toolbars trap ALT+<key> for their own use. Be sure to select keys that will not conflict with those toolbar key mappings.
Example:
To change the messages key from Alt+g to Alt+x, open shortcut.xml and make the following change.
Old
<shortcut ctrl="false" alt="true" key_val="71" key_ref="keyMessages" desc_ref="Misc.ToggleMsg"/>
New
<shortcut ctrl="false" alt="true" key_val="88" key_ref="keyMessages" desc_ref="Misc.ToggleMsg"/>
Caution It is not recommended to modify key_ref and desc_ref in <shortcut ctrl="false" alt="true" key_val="82" key_ref="keyRefresh" desc_ref="Misc.Refresh"/> in shortcut.xml.
Note The keyboard shortcut for the Fill function is F9 on the Eclipse client, whereas the keyboard shortcut for Fill is ALT+F9 on the web client. The ALT key is compulsory in the ALT+F9 shortcut on the web client to avoid conflicts with other browser shortcut keys in some cases. In addition, you cannot configure the shortcuts for the functions that are designed in the Form Designer in shortcuts.xml, including Fill, Find and so on.
