Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Time period configuration tasks
- Configure time period global settings
- Configure a time period workflow
- Configure time period categories
- Configure time period approvals
- Configure time period approval notifications
- Calculate time period conflicts
- Trigger an approval for time period conflicts
- Configure time period conflict notifications for Change Management
Configure time period approval notifications
Notifications are generated when a Time Period is added or updated. The time period approval notifications are defined in the timeperiodDefinition
Object record, and are triggered through the standard approval workflow in Service Manager. You can customize the notifications as needed.
To configure time period approval notifications, follow these steps:
- Navigate to Tailoring > Document Engine > Objects.
- In the File name field, type timeperiodDefinition.
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Click Search.
The object record opens.
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Click the Approvals tab. Refer to the following table for the default notifications configuration.
Notification Name Notification Record Description Approval notification Timeperiod Approval Executed when a time period approval happened.
- An approval message is displayed in the client.
- Emails are sent to the owner, owning group, delegates and next pending approval group.
Denial notification Timeperiod Denial Executed when a time period denial happened.
- An approval message is displayed in the client.
- Emails are sent to the owner, and owning group.
Retraction notification Timeperiod Retract Executed when a time period approval / denial was retracted
- An approval message is displayed in the client.
- Emails are sent to the owner, and owning group.
Final approval notification Timeperiod Final Approval Executed when a time period was fully approved.
- An approval message is displayed in the client.
- Emails are sent to the owner, and owning group.
Final denial notification Timeperiod Final Denial Executed when a time period was fully denied.
- An approval message is displayed in the client.
- Emails are sent to the owner, and owning group.
- Navigate to Tailoring > Notifications > Notifications, and click Search.
- Update the notifications listed above as necessary.
Related concepts
Time Period Management
Time Period Management concepts
Time Period Management process
Time period workflow
Time period occurrences
Time period recurrence rules
Time period security areas and roles
Related tasks
Configure time period global settings
Configure a time period workflow
Configure time period categories
Configure time period approvals
Calculate time period conflicts
Trigger an approval for time period conflicts
Configure time period conflict notifications for Change Management