Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Web Services
- Service Manager Web Services
- Publishing Service Manager data using WS API
- Things to consider prior to publishing data
- Example: Publishing request processes for integration
- List: Web Services available in the Service Manager Web Services API
- Field names in the extaccess record
- Create dedicated Web Services listeners
- Data conversion between Service Manager and SOAP Web Services
- Example: Publishing the Terminate Change functionality via Web Services
- Publish a table as a Web service
- Expose a table with more than one web service
- Remove a Document Engine display action from the Web Services API
- Remove a Service Manager field from the Web Services API
- Sample client for Web Services SM7 URL
- Command line arguments for the Axis2 sample application
- Add an external access action to the Web Services
- SOAP API
- RESTful API
- Troubleshooting
- Syntax for entity references in xml
- Definitions, acronyms, and abbreviations
- Web Services resources
Publishing Service Manager data using WS API
To publish Service Manager data via Web Services, use the Web Service Configuration tool to expose files and methods to add, update, or delete Service Manager records. The consumer of this data can be a custom C# or Java program or an interface program such as Connect-It as well as another Service Manager system.
To expose a set of Service Manager tables as a Web Service, click Tailoring > Web Services > External Access Actions and create or update the related extaccess record for each of the tables.
