Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
The request
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:pws="http://servicecenter.peregrine.com/PWS"
xmlns:com="http://servicecenter.peregrine.com/PWS/Common">
<soapenv:Header/>
<soapenv:Body>
<pws:RetrieveIncidentKeysListRequest attachmentInfo="?"
attachmentData="?" ignoreEmptyElements="true">
<pws:model query="">
<pws:keys query=" update.time>'05/01/08'">
<pws:IncidentID type="String" mandatory="?" readonly="?">
</pws:IncidentID>
</pws:keys>
<pws:instance query=" " uniquequery="?" recordid="?">
<pws:IncidentID type="String" mandatory="?" readonly="?">
</pws:IncidentID>
<pws:Category type="String" mandatory="?" readonly="?">
</pws:Category>
<pws:OpenTime type="DateTime" mandatory="?" readonly="?">
</pws:OpenTime>
<pws:OpenedBy type="String" mandatory="?" readonly="?">
</pws:OpenedBy>
<pws:severity type="String" mandatory="?" readonly="?">
</pws:severity>
<pws:UpdatedTime type="DateTime" mandatory="?"
readonly="?"></pws:UpdatedTime>
<pws:PrimaryAssignmentGroup type="String" mandatory="?"
readonly="?"></pws:PrimaryAssignmentGroup>
<pws:ClosedTime type="DateTime" mandatory="?"
readonly="?"></pws:ClosedTime>
<pws:ClosedBy type="String" mandatory="?" readonly="?">
</pws:ClosedBy>
<pws:ClosureCode type="String" mandatory="?" readonly="?">
</pws:ClosureCode>
<pws:ConfigurationItem type="String" mandatory="?"
readonly="?"></pws:ConfigurationItem>
<pws:Location type="String" mandatory="?" readonly="?">
</pws:Location>
<pws:IncidentDescription type="Array">
<pws:IncidentDescription type="String" mandatory="?"
readonly="?"></pws:IncidentDescription>
</pws:IncidentDescription>
<pws:Resolution type="Array">
<pws:Resolution type="String" mandatory="?"
readonly="?"></pws:Resolution>
</pws:Resolution>
<pws:AssigneeName type="String" mandatory="?" readonly="?">
</pws:AssigneeName>
<pws:Contact type="String" mandatory="?" readonly="?">
</pws:Contact>
<pws:JournalUpdates type="Array">
<pws:JournalUpdates type="String" mandatory="?"
readonly="?"></pws:JournalUpdates>
</pws:JournalUpdates>
<pws:AlertStatus type="String" mandatory="?" readonly="?">
</pws:AlertStatus>
<pws:ContactLastName type="String" mandatory="?"
readonly="?"></pws:ContactLastName>
<pws:ContactFirstName type="String" mandatory="?"
readonly="?"></pws:ContactFirstName>
<pws:Company type="String" mandatory="?" readonly="?">
</pws:Company>
<pws:BriefDescription type="String" mandatory="?"
readonly="?"></pws:BriefDescription>
<pws:TicketOwner type="String" mandatory="?" readonly="?">
</pws:TicketOwner>
<pws:UpdatedBy type="String" mandatory="?" readonly="?">
</pws:UpdatedBy>
<pws:IMTicketStatus type="String" mandatory="?"
readonly="?"></pws:IMTicketStatus>
<pws:Subcategory type="String" mandatory="?" readonly="?">
</pws:Subcategory>
<pws:SLAAgreementID type="Decimal" mandatory="?"
readonly="?"></pws:SLAAgreementID>
<pws:SiteCategory type="String" mandatory="?" readonly="?">
</pws:SiteCategory>
<pws:ProductType type="String" mandatory="?" readonly="?">
</pws:ProductType>
<pws:ProblemType type="String" mandatory="?" readonly="?">
</pws:ProblemType>
<pws:ResolutionFixType type="String" mandatory="?"
readonly="?"></pws:ResolutionFixType>
<pws:UserPriority type="String" mandatory="?" readonly="?">
</pws:UserPriority>
<pws:Solution type="Array">
<pws:Solution type="String" mandatory="?" readonly="?">
</pws:Solution>
</pws:Solution>
<pws:InitialImpact type="String" mandatory="?"
readonly="?"></pws:InitialImpact>
<pws:folder type="String" mandatory="?" readonly="?">
</pws:folder>
</pws:instance>
<pws:messages>
<com:message type="String" mandatory="?"
readonly="?" severity="?" module="?">?</com:message>
</pws:messages>
</pws:model>
</pws:RetrieveIncidentKeysListRequest>
</soapenv:Body>
</soapenv:Envelope>
