Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Web Services and Service Manager
A Web Service enables one application to access the functionality of another application using SOAP operations (XML-based transactions) or RESTful operations, regardless of differences in their operating system platform, application language, or tool set. Micro Focus Service Manager supports two types of Web Services features:
- Connecting to and consuming external Web Services
- Publishing Service Manager fields and methods as Web Services
For SOAP, the Service Manager server now offers out-of-box functionality to connect to and consume external Web Services. When you connect to an external Web service, Service Manager retrieves the Web Service Description Language (WSDL) for the service. You can then write custom JavaScript to use JavaScript functions generated by Web Services and send and receive messages to the remote Web Services. For example, you might query external Web Services to:
- Validate an email address or a phone number when updating a contact record.
- Automatically fill in the time zone of a contact in a Service Desk interaction based on the location given.
- Automatically perform a search for solutions using the brief description of the Service Desk interaction.
The out-of-box Service Manager includes a bundle of published tables, fields, and display actions collectively known as the Service Manager Web Services. The Service Manager Web Services includes Web Services for all the applications and uses an ITIL-compliant naming convention to refer to the Web Service object. The use of ITIL-compliant service and object names allows Web Services developers to create custom Web Services without needing to be familiar with the Service Manager database layer. To consume Service Manager tables, fields, and display actions, you must grant an operator the SOAP API or RESTful API capability word.
You can use the Service Manager Web Services to integrate applications and automate transactions. For example, you might want to publish a Web Service that enables another application or process to:
- Automatically open, update, escalate, resolve, or close Service Manager incidents.
- Automatically add or update a configuration item.
In addition to the tables, fields, and display actions available though the Service Manager Web Services, you can customize the Web Services available from Service Manager by adding, changing, or removing your own tables, fields, and display actions. When you customize the Web Services, Service Manager creates a new version of the Service Manager Web Services. Afterwards, any custom Web Services clients you create access this new version of the Web Service.
