Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Implementing TSO for custom RESTful clients
The Service Manager RESTful framework supports the Trusted Sign-On (TSO) authentication method.
Do the following to use TSO authentication for custom RESTful clients:
- Enable two-way SSL between the web service client and the Service Manager server, so that they trust each other.
- Create a dedicated integration account for the web service client to log in to the Service Manager server.
- Add a “Pragma: TrustedSignOn” header in the http request, which will make the Service Manager server aware that this is a TSO request and hence skip password checking. The Service Manager server checks only the integration user to see whether it exists in the Service Manager database.
Note When the custom HTTP header “Pragma: TrustedSignOn” is present, the SM Server skips password checking because the presence of the header indicates the client has been authenticated by an external source such as Active Directory, Kerberos, or a custom Single Sign-On third-party server. This document assumes that you have taken the necessary steps to ensure that your custom RESTful client has been successfully pre-authenticated before any transactions with the Service Manager RESTful API begin.
