Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
The response
<?xml version="1.0" encoding="utf-16"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body>
<RetrieveIncidentKeysListResponse message="Success" query=""
returnCode="0" schemaRevisionDate="2007-04-14"
schemaRevisionLevel="1" status="SUCCESS"
xsi:schemaLocation="http://servicecenter.peregrine.com/PWS
http://<sm server>.americas.hpqcorp.net:13701/sc62server/ws/
Incident.xsd" xmlns="http://servicecenter.peregrine.com/PWS"
xmlns:cmn="http://servicecenter.peregrine.com/PWS/Common"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<keys>
<IncidentID type="String">IM10001</IncidentID>
</keys>
<keys>
<IncidentID type="String">IM10004</IncidentID>
</keys>
<keys>
<IncidentID type="String">IM10009</IncidentID>
</keys>
<keys>
<IncidentID type="String">IM10016</IncidentID>
</keys>
<keys>
<IncidentID type="String">IM10027</IncidentID>
</keys>
<keys>
<IncidentID type="String">IM10038</IncidentID>
</keys>
<keys>
<IncidentID type="String">IM10049</IncidentID>
</keys>
<keys>
<IncidentID type="String">IM10060</IncidentID>
</keys>
<keys>
<IncidentID type="String">IM10061</IncidentID>
</keys>
</RetrieveIncidentKeysListResponse>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Having retrieved a list of <keys> elements we can now retrieve these Incidents using a RetrieveIncidentList request, by supplying the collection of keys elements in that request.
You can submit a variable number of <keys> elements in a RetrieveXXXList request, subject only to your program’s ability to handle large XML responses. Java client programs can sometimes run out of memory if the server returns very large responses.
To help prevent the RetrieveXXXListRequest Web Service from causing a Java Heap Space out-of-memory error when retrieving a list of records, the following applies for the response of a RetrieveXXXList request:
- When there is neither a start attribute nor a count attribute, return all records/keys.
- When there is a valid start value but no count attribute, return all records starting from the start attribute.
- When there is a valid start attribute and valid count attribute, return the number of keys/records starting from the start attribute.
- When there is a negative start attribute, return from the first record.
- When there is a negative count attribute, return one record.
- When the start attribute is bigger than the total number of records/keys, no record is returned.
