Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Wizards
- Wizards Overview
- Using the Wizard Tool
- Wizard order of execution
- About variables
- Variables to avoid using in wizards
- Wizard Info tab field definitions
- File Selection tab field definitions
- Usage tab field definitions
- Actions tab field definitions
- Messaging tab field definitions
- Variables tab field definitions
- Next Wizard tab field definitions
- Previous Wizard tab field definitions
- Comments tab field definitions
- Cancel Expressions tab field definitions
- Calling Wizards
- Step-by-Step Example of Building a Custom Wizard
- Troubleshooting
Using the Wizard Tool
Before beginning to create a wizard, you should have a basic plan for the wizard flow, including the function that each wizard panel must perform. This requirement is demonstrated for the example of planning the SLA wizard panels for a new SLA wizard.
When you are ready to create the wizard, you use the Wizard tool to create each successive panel of the complete wizard. Generally each panel represents a screen or step of the wizard that the end user will see, although some panels are not visible to the user and instead perform background activities, such as calling a Document Engine process.
To access the Wizard tool, click Tailoring > Wizards or type wizards in the Service Manager command line field.
The Wizard tool displays ten tabs:
- Wizard Info
- File Selection
- Usage
- Actions
- Messaging
- Variables
- Next Wizard
- Comments
- Cancel Expressions
- Previous Wizard (only visible after you click Add)
