Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Approved and Rejected Requests
When your request for a new subscription or a modification to a subscription is approved or rejected, its status changes and other events occur as described in the following sections:
Tip To see the most current status information, refresh the browser.
When Your Request is Approved
Within a short period of time after your request is approved, the following occurs:
- The status of the request changes in the Requests view:
- If the start date is today or earlier, the status is changed to Approved.
- If the start date is a future date, the status remains as Pending until the start date arrives, at which time the status changes to Approved.
- When a request is automatically approved , it briefly has the status of Pending. The status then changes to Approved.
- A notification that indicates the status of your request is displayed in the Notifications view.
- An email message is sent to you with the new status of the request.
- The requested subscription is added to the Subscriptions view, with one of the following statuses:
The status is Active if the start date is today or earlier, and the subscription has been deployed.
The status is Pending if the subscription is waiting to be deployed or if the start date is in the future.
Note If the request is for the modification of a subscription, the original subscription is replaced with the modified subscription in the Subscriptions view when the request for the modification is approved.
The subscription starts as follows:
- If the start date is today and the request is approved today (manually or automatically), the subscription starts within several minutes of the final approval.
- If the start date is today and the request is approved on a future date, the subscription starts within several minutes of the final approval.
- If the start date is a future date and the request is approved before the start date, the subscription starts several minutes after midnight on the start date.
When Your Request is Rejected
When your request is rejected, the following occurs:
- The status of the request changes to Rejected in the Requests view.
- A notification giving the status of your request is displayed on the dashboard.
We welcome your comments!
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