Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Filter Requests
By default, the Requests view displays all request types, the newest requests first, and all request states. Use the following filters to display certain requests:
Tip In the Requests view, click the magnifying glass to find a certain request by keywords. Enter text that represents what you are looking for so that the user interface filters out these specific items.
All Request Types
From the All Request Types drop-down list, select one of the following filter values: All Request Types (default), Service Request, Modify Subscription, or Cancel Subscription.
All Request States
From the All Request States drop-down list, select one of the following filter values:
Request State | Description |
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All Request States | Includes all request states described in this table. |
Pending | Requests that require approval. |
Canceled | Requests that have been canceled. |
Approved |
Requests that have been approved. |
Rejected | Requests that have been rejected. |
Cancelable | Requests that can be canceled. |
Deletable | Requests that can be deleted. |
Newest First
From the Newest First drop-down list, select one of the following filter values:
Option | Description |
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Newest First | The most recent request, based on the date the request was submitted, is the first request in the list. This is the default. |
Oldest First | The oldest request, based on the date the request was submitted, is the first request in the list. |
Most Expensive | The most expensive request. |
Least Expensive | The least expensive request. |
Alphabetical | The list is ordered alphabetically, from A to Z. |
Reverse Alphabetical | The list is ordered in reverse alphabetical order, from Z to A. |
We welcome your comments!
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