Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Delete a Request
When you no longer need to maintain a record of a request, you can remove it from the Requests view. In the Requests view, the trashcan icon indicates a deletable request.
Caution When you delete a request, it will no longer be visible to you.
In the Requests list view, you can:
- Delete a request if it has been approved, denied, or canceled.
- Delete a single request, one at a time.
- Delete all requests, all at the same time.
Before you delete a request, be aware of the following requirements and conditions:
- Requests must be canceled first before they can be deleted.
- Deletable and cancelable requests cannot be concurrently acted on.
- Cancelable requests take precedence.
To delete a single request from the list view:
- In the Dashboard, in the More Actions section, select the My Orders tile to display the Requests view.
- In the All Requests States filter, select Deletable.
- In the Requests view, scroll up or down the list to find the request you want to delete.
- Select the trashcan icon
for the request.
- In the Delete Request dialog, click Yes to confirm that you want to delete the selected request.
- (Optional) In the Delete Request dialog, click No if you decide you do not want to delete the selected request.
- Go back to the Requests view to confirm that the request is excluded from the list.
To delete all requests from the list view:
- In the Dashboard, in the More Actions section, select the
My Orders tile to display the Requests view.
- In the All Request States filter, select Deletable.
- Select List Actions.
- In the List Actions dialog, click Delete All to delete all items that are visible in the list. Caution: This action cannot be undone.
- (Optional) If you decide you do not want to delete all requests, click the close icon
to close the List Actions dialog.
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In the confirmation dialog, click Yes to confirm that you want to delete all requests in the list. A message displays, confirming that all requests were deleted.
We welcome your comments!
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