Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Review Requests
Requests for new subscriptions and for modifications to existing subscriptions might require your approval before they can be deployed. If you are designated as an approver of requests, you are responsible for approving or denying requests made for a predetermined set of service offerings.
You can approve requests for users you manage in your organization. In the Review Requests view, the number in the upper right corner is the pending count of approval requests.
Note More than one approver might be required to approve a request for a subscription to a service offering. This depends on the approval policy for the service offering.
As a service consumer (approver), select the Review Requests tile in the Dashboard More Actions section to display the Approvals view. You must have valid approver credentials to access the Approvals view.
When a user submits a request for a new subscription or a modification to a subscription for which you are the approver, the following occurs:
- A request for your approval is added to the Approvals list as Pending. Select the Review Requests tile in the Dashboard to open the Approvals list view.
- You are sent an email message that notifies you that the request needs your approval.
- A notification indicating that a request needs your approval is displayed in the Notifications view. Select the Notifications tile in the Dashboard to open the Notifications list.
The status of the request changes, based on the action you take:
- If you approve the request, the status of the request changes to Approved.
- If you reject the request, the status of the request changes to Rejected.
Note Requests for subscriptions to some service offerings might be automatically approved or denied after a certain number of days, if the approver has not approved or denied the request. This is based on the approval policy for the service offering and how it is configured for catalog publishing in the CSA Management Console.
To manage your approvals, select the Review Requests tile in the Dashboard to see a list of all pending approvals. By default, the list in the Approvals view displays All Request Types, Newest First, and Pending.
Note For each service request, pricing precision can display up to five digits. This pricing is based on the original service offering configuration.
In the Review Requests view, some service offerings in this list display the initial price of the subscription and the recurring fee for the subscription, and some service offerings do not display these prices. Your Consumer Organization Administrator configures the option to show or hide this pricing information in Marketplace Portal views. Depending on the configuration setting, these prices will or will not display in several views within the Marketplace Portal, such as Browse Catalog, Browse Catalog Details, Requests, Request Details, Request Confirmation, Subscriptions, and Subscription Details. As a best practice, your Consumer Organization Administrator might want to hide these prices if they will be used for department bill back purposes. For more information, see the CSA Management Console Help.
Tip Click the magnifying glass to find a certain object by a meaningful keyword. Search results display in the Review Requests view.
In the Approvals view, you can perform the following tasks:
- View detailed approval information.
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Approve requests. Requests that require approval are marked approval needed.
- Deny requests.
We welcome your comments!
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